Privacy Policy

As you might imagine, we are committed to ensuring that your personal data and privacy is protected.     We understand how important and valuable your personal data is and we will only use it fairly and in ways that you would reasonably expect us to.

This Privacy Policy explains

  • who we are
  • what personal data we collect about you, and how we collect it
  • why we collect this personal data and what we do with it
  • Who we share your personal data with
  • how we retain your information and keep it secure
  • your rights and how to contact us

Who we are

We are Percipient Consulting Ltd, registered in England and Wales under Company number:  10585495

We are registered with the Information Commissoner’s Office – the data protection regulator in the UK, under registration number ZB393949

Our website address is: https://percipientconsulting.co.uk.

Our contact details

Registered address: Agincourt house, 14 Clytha Park Rd, Newport,NP20 4PB

If you have any queries about how we use your personal data, you can contact us by emailing Sarah Richards :  hello@percipientconsulting.co.uk

How we use your personal data – the short version

  • We only collect the minimum personal data about you that we need to respond to you or work with you
  • We don’t keep personal data longer than we need to
  • You can opt out of receiving marketing information from us at any time
  • We will never share or sell your personal data for marketing purposes
  • We only share your personal data with trusted service providers or 3rd parties when we really need to and we will only share the minimum required
  • We have appropriate security measures and safeguards in place to protect the personal data we collect
  • You can contact us with a query about your personal data at any time.

What personal data we collect and why we collect it

What type of information we have

We may collect and process the following information:

  • Contact details – Name, company name, email address, business address and telephone number
  • Payment details – billing and payment details
  • General information about your business activities
  • IP address

We will only collect the minimum amount of personal data we need in relation to the purpose that we need it for.

We do not collect and process any special category data.   Special category data includes details about your ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data, sexual orientation and health data.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you contact us to request details and more information about the services we provide
  • When you sign up to our mailing list to receive regular marketing communications about our products and services
  • When you sign up to attend a workshop/masterclass/event we are hosting
  • When you purchase our products / services

We may also collect data about you

  • From third parties such as social media platforms when you interact with us on social media.

If any of your personal details change after you have provided them to us, please do let us know so that we can ensure our records are accurate and kept up to date.

 

Why we collect your personal data and what we do with it

 

Under the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we need to have a purpose and a lawful basis for processing your personal data.

We will only use your personal data for the purposes that we have collected it and in accordance with data protection law.    This will be to:

  • Provide a contact or service to you and manage our customer relationship
  • When you have provided your consent – such as to receive marketing information from us
  • When we have a legal obligation to do so – such as to comply with regulatory and statutory reporting
  • When we have a legitimate business reason for doing so, such as to manage and grow our business, if you would reasonably expect us to do so and it does not impact on your rights, freedoms and interests.

When you sign up to receive our newsletter and regular marketing information

If you are new to us and request our free downloads or to sign up to our mailing list, we will ask for your consent to contact you and add you to our database for marketing purposes.

 we will

  • Add your contact details to our marketing list /database
  • Save your marketing preferences
  • Send you our marketing information
  • Record and keep a record of your consent to marketing

Our lawful basis will be your consent.

Your consent can be withdrawn at any time, you can opt out of receiving our marketing information by either using the unsubscribe option on our emails or by contacting us at hello@percipientconsulting.co.uk and asking to be removed from our mailing list.

When you opt out of receiving emails and marketing information from us, we will keep a minimum of data about you on our ‘do not contact’ list to ensure that we do not contact you further.

Web beacons in emails.

Like many businesses we monitor open rates and interactions with our email marketing campaigns via automated technology within our email campaign software.  Emails may contain a clear GIF simple web beacon.  Web beacons are a small clear picture file that track whether a user has accessed the content.

We do this to understand how our subscribers interact with our email marketing campaigns and to help us improve what we send.

The information that our email software collects is  your IP address, country, the device and browser type that you used to open an email.   You can set your email client to display emails as text only, or disable cookies in your browser before opening emails to remove and prevent your information being monitored in this way.

 

When you request further information about our products or services, we will

  • Keep a record of and reply to your request for more information about our products or services

Our lawful basis for doing this is because we have a legitimate business interest in responding to your queries and requests for information to manage and grow our business.

When you sign up to work with us and request our products or services, we will use your personal data to

  • Register you as a customer,
  • manage our customer relationship, respond to queries and communicate with you
  • provide the products or service you have requested
  • Set up a profile and account for you on our membership / training course software platform
  • Send you an invoice/take payment for the product or service you have requested

Our lawful basis will be to perform a contract with you.

We keep client records and transaction history in order to comply with statutory and regulatory reporting requirements and to meet our legal requirements.   Our lawful basis for doing so is our legal obligation.

 

Legitimate Interests.  If you contact us to request further information about our services and training, we will use your personal data to respond to your queries and our lawful basis will be legitimate interests.   We also use legitimate interests to manage and conduct our business, this may include marketing activities and hosting events in order to grow our business.   We may perform due diligence checks about your business before entering into a contract with you to provide our services.

When sending marketing information to Limited companies and Corporations, our lawful basis for processing your personal data for the purpose of contacting you is legitimate interests.   You can opt out of receiving marketing communications from us at any time.

Under Privacy and Electronic Communications Regulations sole traders and partnerships are treated in the same way as consumers and your consent is required to receive marketing in electronic communications (including emails, direct messages and text messages) from us – unless you have previously done business with us or enquired about similar products or services and were given an option to opt out, but chose not to.      If you have previously purchased or enquired about similar services from us and have not opted out of marketing communications, we will rely on Legitimate interests to continue to send you marketing communications.   You can opt out of receiving marketing communications at any time.

When we use Legitimate Interests as our lawful basis for processing personal data, we will perform a Legitimate Interests balancing test and we will only use your personal data in a way that you would reasonably expect, ensuring that your rights and interests are protected.

If you have attended one of our training courses or workshops or received any other services from us and provided feedback on the training received or services provided, we may publish this feedback on our website, in marketing literature and on our social media channels in order to provide testimonials and help grow our business.    We will not publish any identifying personal data in connection with any feedback you have provided without your consent.

Who we share your data with

We do not share or pass on your personal data to third parties for marketing purposes.

We may share some details of your personal data with our trusted service providers and professional advisors, such as insurers, accountants and legal advisors only to the extent necessary for the purposes of processing our company accounts, meeting our legal obligations as a limited company and in the event of pursuing any legal claims.

In other words, we will only share the minimum amount of personal data necessary in these instances.  We may also share your personal data with  service providers (such as email and cloud service hosting providers and payment processors).   When doing so we expect these service providers and professional advisors to treat your personal data securely and only for the purposes intended.

In the unlikely event of non-payment of an invoice or legal dispute, we may share your personal data with 3rd parties in order to resolve and settle our dispute.

If and when required to do so by law, we may share elements of your personal data with appropriate Government Departments such as HMRC only to the extent necessary for the purposes of meeting our legal obligations as a limited company.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

Where we store your data

 

Your information is stored on our secured computer network and cloud based  platforms.   We only use cloud based service providers who meet GDPR requirements and have the appropriate measures and security protocols in place to comply with UK and EEA data protection laws.   All devices and equipment used to access and store your personal data have appropriate security settings in place.

We have procedures in place to deal with data security breaches in accordance the UK Data Protection Act 2018.

How long we keep your data

We only keep personal data for as long as necessary in relation to the purpose it was collected for.   When it is no longer required, we will dispose of your information by securely destroying the records we hold.   In some instances we may anonymise data so that personal references are no longer kept.

We keep client records in accordance with UK statutory law and regulatory reporting timescales which is seven years.

We will keep names and email addresses for prospective clients on our mailing list for a maximum of two years.

Our “opt-out, do not contact list” is maintained for 2 years after which, all details will be removed.

What rights you have over your data

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@percipientconsulting.co.uk if you wish to make a request.

How to complain

If you have any concerns or queries about our use of your personal information, you can contact us at hello@percipientconsulting.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data, but please do give us a chance to answer and resolve any queries with you beforehand.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

 

Additional information

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to Other websites

We may have links on our site to other websites that we do not operate.  If you click on a third party link, you will be taken directly to that site which is governed by its own privacy notice.  We do not control that site and assume no responsibility for the content, policies or its practices.

Cookies

What are cookies

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Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

You can find out more about cookies here    https://www.cookiesandyou.com/

Please see our Cookie Policy to find out more about the cookies used on this website.

This Privacy Policy was last updated on 31st October 2022